OCONNIT Privacy Policy
Effective Date: April 29th, 2025

OCONNIT (“we,” “us,” or “our”) operates oconnit.com (the “Site”) and provides the following services: Remote IT Support, Web Application Vulnerability Assessments, Infrastructure Installation (Elite Lifecycle Package), and Server Room Refresh (Refresh Package) (collectively, the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information in connection with your use of the Site and the Services.

1. INFORMATION WE COLLECT

• Personal Information

  • Contact information you provide when you request a quote, open a support ticket, register for an account, or otherwise communicate with us: name, email address, telephone number, mailing address

  • Billing information you provide when you purchase Services: payment method details, billing address

• Service-Related Information

  • Remote IT Support: device inventory (device type, operating system, configuration), support-ticket content and resolution notes

  • Web Application Vulnerability Assessments: domain names, scan configurations, vulnerability scan results, remediation notes

  • Infrastructure Installation and Server Room Refresh: site survey data, floor plans, hardware specifications, installation notes

• Technical and Usage Data

  • Internet protocol address, browser type and version, device identifiers, operating system, referring URL, pages visited, and other diagnostic data collected automatically via cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

• To deliver, maintain, and improve the Site and the Services

• To process transactions and manage your account, including invoicing and collections

• To respond to your requests and provide customer support

• To send service-related communications: appointment confirmations, service status updates, security alerts

• To send marketing communications about new features, promotions, or events (only if you opt in)

• To monitor usage patterns and perform analytics for system performance and security

3. INFORMATION SHARING AND DISCLOSURE

• Service Providers

  • We share data with third-party vendors performing functions on our behalf (hosting, payment processing, analytics, email delivery, vulnerability-scan platforms). They are contractually obligated to protect your data and use it only as we instruct.

• Legal Requirements

  • We may disclose personal information to comply with applicable laws, court orders, or government requests, or to protect our rights, property, or safety, or those of our users.

• Business Transfers

  • If OC0NNIT is involved in a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.

4. COOKIES AND TRACKING TECHNOLOGIES

• We use cookies, web beacons, and local storage to remember preferences, analyze Site traffic, and secure the Site.

• You may disable cookies in your browser settings, but some Site features and Services may not function properly.

5. THIRD-PARTY LINKS

• The Site may link to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies before providing personal information.

6. DATA SECURITY AND RETENTION

• We implement reasonable administrative, technical, and physical safeguards to protect your information.

• We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:

• Access or receive a copy of your personal data

• Correct or update inaccurate data

• Request deletion of your personal data

• Object to or restrict processing of your data

• Withdraw consent where processing is based on consent

• Port your data in a structured, machine-readable format
  To exercise these rights, please contact us using the details below.

8. CHILDREN’S PRIVACY

• The Site and the Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us to request deletion.

9. CHANGES TO THIS PRIVACY POLICY

• We may update this Privacy Policy at any time. The “Effective Date” above will indicate the date of the latest revision. Continued use of the Site or the Services after changes constitutes acceptance of the updated policy.